GstarCAD 2023 Complete Activation Questions
GstarCAD 2023 Complete Activation Questions
Contents
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Complete Activation Questions
| Error Message | Solution | Note |
|---|---|---|
| Cannot find dongle. | Please make sure that the dongle is plugged correctly into the machine and that dongle driver is installed properly on the computer if you're using a network dongle. If the problem is not resolved, please contact your local reseller. | |
| Failed to open the network dongle. Please confirm that the network dongle driver has been installed and the dongle has been inserted into the machine. | Please make sure that the dongle is plugged correctly into the machine and dongle driver is installed properly on your computer. | |
| File read/write error. | Error in configuration file, please reinstall. | |
| Request file information does not match this machine. | Please make sure that the request file matches the machine. | |
| License is broken. | Please contact your local reseller. | |
| Cannot find matched license, or specified expiration date execeds the limit. | Please check the license or date, if you continue to receive such message, please contact your local reseller. | |
| Cannot find request file. | Please select the correct request file. | |
| Attempt to return an invalid license. | Please select a valid license to return. | |
| <Var id="eGlmResponseReqInvalid">Invalid request and no response.</Var> | ||
| Fail to install server licensing service. | Please verify that you have enough permissions to install the licensing service. | |
| A standalone or borrowed license already exsists and there is no need to connect to network license server. if it is necessary, please return current license first. | If it is necessary, please return current license first. | |
| Please unbind the original license first. | Please unbind the license first. | |
| Number of network license nodes does not match. | Please check the number of network license nodes. | |
| This license has already been activated on another machine. | This license key has already been activated on another machine, please return it or use a different license key. | |
| No upgrade information found. | If you have any questions, please contact your local reseller. | |
| License key is not activated. | Please activate the license. | |
| License key has been reset. | Please contact your local reseller. | |
| Offline binded and activated license key cannot be binded and activated with other dongle. | Please check whether you have plugged in the correct dongle. | |
| License key is invalid. | Please check whether you have entered the license key correctly, if the problem is not resolved, please contact your local reseller. | |
| License server error. Cannot activate license key. | If the client cannot connect to GstarCAD license server, but has normal Internet connection, please try again later. If the problem is not resolved, please contact your local reseller. | |
| License server error. Cannot return license key. | If the client cannot connect to GstarCAD license server, but has normal Internet connection, please try again later. If the problem is not resolved, please contact your local reseller. | |
| License has expired. | The license has expired, please purchase or apply for a new one. | |
| License key does not exist. | Please check the license key and try again. | |
| Target version number dose not exist. | Please check, if you continue to receive such message, please contact your local reseller. | |
| Fail to borrow license | Please check whether you have normal access to the network license server and whether there's node available to borrow. | |
| Maximum days for a borrowed license is 180 days. | Please enter a valid date range. | |
| Error Borrow date. | Please check the date. | |
| Company cannot be empty. | Please enter a company name. | |
| Fail to find license on this machine: | There's no license available on this machine, please check. | |
| Fail to get license from sever. | Please contact your local reseller. | |
| Fail to get dongle information: | Please make sure that the dongle is valid, contact your local reseller if you continue to receive such message. | |
| Error of reading license file contents. | Please check whether you have used the correct license file, if the problem is not resolved, please contact your local reseller. | |
| Fail to import license file: | Please import the correct license file and try again, if the problem is not resolved, please contact your local reseller. | |
| Name cannot be empty. | Please enter a name. | |
| Current license has been borrowed by this machine. | If you have any questions about this, please contact your local reseller. | |
| Fail to generate request file. | If you have followed instructions and still cannot generate the request file, please contact your local reseller. | |
| Fail to save request file: | Please check whether the selected directory is writable. | |
| License key format error. License key is a 32bit string with or without "-" connectors, e.g. "****-****-****-****-****-****-****-****". | Please enter the license key correctly, or copy and paste the license key to avoid any inadvertent input errors. | |
| License key cannot be empty. | Please enter a license key. | |
| Fail to write upgrade data to dongle. | Please contact your local reseller. | |
| Activation failed: | The activation has failed, please contact your local reseller with details. | |
| Fail to save requset file. | Please make sure the selected file path is writable. | |
| License infomation dose not match current software. Please return license and reactivate. | Please return the license and reactivate. | |
| Higher version license not found. | If you have any questions about this, please contact your local reseller. | |
| Fail to set activation mode: | Please try again. If the problem is not resolved, please contact your local reseller. | |
| Currently selected product information is inconsistent with the borrowed license information. Please return currently selected license and borrow again. | Please return currently selected license and borrow again. | |
| Fail to read dongle infomation: | Please make sure the dongle is plugged correctly into the machine and if you continue to receive such message, please contact your local reseller. | |
| License detection encounters a problem: \r\n %s Please check your license or contact your distributor. | Please check your license or contact your distributor/reseller. | |
| License information is empty. Please bind a license key before executing the current operation. | Please bind a license key. | |
| No dongle information is read. | Please make sure the dongle is plugged correctly into the machine. If the problem is not resolved, contact your local reseller. | |
| Cannot connect to server. | Please check the Internet connection and/or firewall settings, to make sure that the client has proper access to the server and relevant interfaces. | These are common errors, please refer to Activation FAQ & Troubleshooting document for more information. |
| Number of network license nodes exceeds the limit. | Please log out from other clients to make node available for the activation. | These are common errors, please refer to Activation FAQ & Troubleshooting document for more information. |
| Repeat importing response file or machine does not match. | Check whether the correct file has been imported, please find and import the correct response file if a wrong file has been imported. | These are common errors, please refer to Activation FAQ & Troubleshooting document for more information. |
| Fail to install activation system service. | Please verify that your system environment meets all the necessary requirements and that you have permission to install the activation system service. | These are common errors, please refer to Activation FAQ & Troubleshooting document for more information. |
| No permission to install activation system service. | Please verify that the client has the correct permissions to install the activation system service. | These are common errors, please refer to Activation FAQ & Troubleshooting document for more information. |
| Activation information does not contain specified version features. | Please select the product and version that match your license. | These are common errors, please refer to Activation FAQ & Troubleshooting document for more information. |
| Unauthorized. | The client needs to provide developers with %allusersprofile%/glmclient/log/glmc.log to identify the cause. | These are common errors, please refer to Activation FAQ & Troubleshooting document for more information. |
| License has been activated with other dongle. Please unbind and return it first. | Please unbind and return it first. | These are common errors, please refer to Activation FAQ & Troubleshooting document for more information. |
| Cannot bind because of duplicated product type, version type, version number and language. | To complete the binding, please replace it with a dongle that corresponds to the license key. | These are common errors, please refer to Activation FAQ & Troubleshooting document for more information. |
| Dongle ID has been blacklisted. | Please contact Gstarsoft Co., Ltd for a possible cause and solution. | These are common errors, please refer to Activation FAQ & Troubleshooting document for more information. |
| Cannot bind because of duplicated product type, version type, version number and language. | Please bind the license to another USB dongle, or get a new license to bind. | These are common errors, please refer to Activation FAQ & Troubleshooting document for more information. |
| Encryption type does not match. | Please use encryption that matches the license. | These are common errors, please refer to Activation FAQ & Troubleshooting document for more information. |
| License type does not match. | Please use encryption that matches the license. | These are common errors, please refer to Activation FAQ & Troubleshooting document for more information. |
| Machine fingerprint has been blacklisted. | Please contact your local reseller. | These are common errors, please refer to Activation FAQ & Troubleshooting document for more information. |
| Inconsistent machine fingerprint. | Please check if you had replaced the machine or hardware and contact your local reseller. | These are common errors, please refer to Activation FAQ & Troubleshooting document for more information. |
| Session does not exist. | Please open IE (Internet Explorer) > select Internet Options > select Security tab > click Trusted sites Add the two sites below to Trusted sites: support.gstarcad.net support2.gstarcad.net Click OK to save the changes. Now you should be able to activate or return the license. | These are common errors, please refer to Activation FAQ & Troubleshooting document for more information. |
| License has been activated on other machine. Please return it first. | Please return the license on that machine and then try again on this machine. | These are common errors, please refer to Activation FAQ & Troubleshooting document for more information. |
| Cannot bind: license key already activated. | Please unbind the license key first before trying again, or use a different license key to bind. | These are common errors, please refer to Activation FAQ & Troubleshooting document for more information. |
| Cannot bind: license key already expired. | Please contact your local reseller to purchase or apply for a new license key. | These are common errors, please refer to Activation FAQ & Troubleshooting document for more information. |
| Cannot bind: license key has been reset. | Please contact your local reseller for a possible cause and solution. | These are common errors, please refer to Activation FAQ & Troubleshooting document for more information. |